THE LEGAL STUFF

ReNew Professional Decorating Services - Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – BY USING THE SERVICES OF ReNew Professional Decorating Services YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

‘We’, ‘us’ and ‘our’ means ReNew Professional Decorating Services. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

Contract

Once accepted by the customer, the agreed final quote represents a written contract for the exact work to be completed at the price quoted.

• Any agreement made verbally is not covered by the contract unless it has been agreed in writing.

• The agreement is made between ReNew Professional Decorating Services and the client. The client is identified as the person who requested the quotation.                       

• The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.

Scope of quoted work

The quote written by ReNew Professional Decorating Services for the client represents the requests of the client. It is not a builder’s survey and we will not be held liable for any task that is not included in the written quote.

Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable to the customer, unless allowance for such items is included.

Changes to your quote

Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from ReNew Professional Decorating Services, customers must let us know of all changes made as soon as possible, so that their quote can be revised.  Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.

Validity period of quotations

Quotes are valid for 28 days from the date of issue.

Deposits

Deposit invoices will be sent out 14 days prior to the agreed start date and are payable upon receipt. Deposits will be at 25% of the total project cost. All deposits are non-refundable.

Cancellation

In the event of cancellation by the client, the client agrees to notify ReNew Professional Decorating Services in writing or by email no less than 14 days before the project start date. In the event that notification is received after this date, or no notification is received, the client agrees to pay all of ReNew Professional Decorating Services’ administration, lost work and scheduling costs amounting to no less than 15% of the total project cost.

If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of ReNew Professional Decorating Services’ administration, lost work and scheduling costs amounting to no less than 50% of the total project cost.

Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 8 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.

Materials

All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. ReNew Professional Decorating Services are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allow ReNew Professional Decorating Services to use these at the client’s own risk.

Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will not change.

Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

Customer’s Obligations

If any consents, licenses or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, it shall be the Customer’s responsibility to obtain the same in advance of the commencement of the Services.

It is the responsibility of the client:

• To remove valuable and/or fragile items from the areas to be decorated.

• To remove pictures and other items hanging from the wall.

• To remove electrical goods from the areas where works will be carried out.

Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

The Customer shall ensure that the decorators can access the property at the agreed times to render the services.

The Customer shall have the option of giving the ReNew Professional Decorating Services a set of keys to the property or being present at the agreed times to give the ReNew Professional Decorating Services access. ReNew Professional Decorating Services warrants that all keys shall be kept safely and securely.

The Customer shall ensure that the ReNew Professional Decorating Services have access to electrical outlets, sanitary facilities and a supply of hot and cold running water.

If required, the Customer must supply the ReNew Professional Decorating Services with valid parking permits for the duration of the work otherwise ReNew Professional Decorating Services shall invoice the Customer for any parking meters used along with any time wasted.

Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

Damages and complaints

In the event of breakage or damage to the property, ReNew Professional Decorating Services will notify the client immediately and set out steps to remedy the situation. The client must notify ReNew Professional Decorating Services, in writing within 24 hours of an alleged breakage or damage caused by our employees.

Similarly, we always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Please contact us via phone or email and we will endeavour to respond within 2 days of receiving your complaint and where possible will provide you with a date to remedy any issues raised.

Clients must allow ReNew Professional Decorating Services to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing.

Additional work

We are in most cases happy to do small favours for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.

Completion of the project

If the ReNew Professional Decorating Services deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project to ensure that everything has been completed to our usual high standards. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

Payment of quoted and fixed price work

The client agrees to pay the invoice for completed work upon receipt of the invoice, once the project has been completed. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and conditions must be followed. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by ReNew Professional Decorating Services, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.

Termination of the contract by ReNew Professional Decorating Services

ReNew Professional Decorating Services will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.

Payment methods

We will request payment via bank transfers for settlement of your account, as detailed on our invoices, but can also accept cash and cheques where a transfer is not possible.

Payment time scales

The client agrees to pay invoices upon receipt. After 5 working days, ReNew Professional Decorating Services reserves the right to re-issue an invoice and request payment upon re-issue. Should the outstanding balance not be settled within a further 5 days, ReNew Professional Decorating Services reserve the right to apply an administration charge of £80.00 for each re-issue of invoices thereafter.

Unpaid accounts

In the event that ReNew Professional Decorating Services cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs – this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice – it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.